Deposits reach Paf in different ways depending on the deposit method. The method also affects how the money arrives in the gaming account or, if the deposit fails, is returned to your bank account.
Deposit via Zimpler
- First, check if the amount has been charged.
- If the amount has been charged but does not show in the gaming account, check the status of the amount in your payment history.
- Refunds often happen within a few hours. If the refund does not show within three banking days, contact customer service and send a receipt from your online bank. The receipt must show the date, amount, reference number and archive ID.
MobilePay
- First check if the amount has been charged.
- If the amount shows as a pending reservation in your bank account but as cancelled in the gaming account, the bank may cancel the transfer.
- If the amount has been charged from your bank account but the deposit is still in progress in the gaming account, wait an hour and check again.
- If the money has been charged from your bank account but has not arrived in the gaming account within three banking days, contact customer service and send a receipt from your online bank. The receipt must show the date, amount, reference number and archive ID.
Siirto
- Check your bank account. If the amount has been charged but has not arrived in the gaming account within an hour, check again.
- If the status of the amount in the gaming account is cancelled, check again after three banking days.
Apple Pay
- First, check that you have completed the payment in Apple Pay and whether the amount has been charged from your bank account.
- If the amount has been charged from your bank account, contact customer service and attach the receipt.
Trustly
- Check your bank account. If the amount has been charged but does not arrive in the gaming account within an hour, the money will be returned within three banking days.