When a withdrawal fails, the funds are returned to your gaming account, allowing you to try the withdrawal again. Please note that:
During banking disruptions, it may be necessary to wait and try several times until the withdrawal goes through.
You will receive an email notification when the funds have been returned.
If the funds have not been returned to your account, please contact customer support.
Withdrawals cannot be cancelled, as they are processed automatically.
Did you know that if a withdrawal to your bank account doesn’t work temporarily, you can still withdraw using Siirto? To use Siirto, you first need to activate it through your bank.
Withdrawals are paid through Osuuspankki, so disruptions at Osuuspankki may affect withdrawals regardless of your own bank. Disruptions at your own bank can also affect the success of withdrawals.
You can get up-to-date information about banking disruptions from Osuuspankki, your own bank, or by following the situation on the Downdetector website.