First, check whether you can create a new gaming account via "Create account" below the login field.
If the registration does not work, check that you are not using a VPN, proxy or public WiFi. These can block the account creation.
Please also note that gaming accounts are country-specific. A new account can only be created in Finland.
Password requirements:
- At least 12 characters
- Uppercase and lowercase letters, and numbers
- No references to personal details or your gaming account (for example, your birth year or email)
If you still run into problems, please check the following:
- Clear your browser history and cookies. Also check that your browser is up to date.
- Try another device and another supported browser (Chrome, Firefox or Safari).
- Try a different internet connection.
- If your previous gaming account has an active gaming block, you cannot register a new account until the block ends. You can check how long the block lasts by contacting our customer support.
If these do not help, could you send us the following:
- If the registration fails, the system usually shows an error code. Send the code to our customer support. If you do not get an error code, send us the details below.
- Your IP address (the number sequence shown on the page)
- A full-screen screenshot of the error message (showing the date and time)
- Your browser name and version
- The brand and model of the device you tried to register with