To make sure the reward from an offer is paid out correctly, always follow this order:
Activate → Deposit → Play
Possible reasons why you have not received the reward from an offer:
- You activated the offer only after playing. The offer must be activated before you play.
- You made a deposit before activating the offer, so the offer was left unused.
- You have played and met all the offer requirements, but the reward payout is delayed, or there is a technical error in the offer.
- You have accepted several "deposit and play" type offers, and your deposit was applied to a different offer than you intended.
Contact customer service, and we will look into it.